Swish World Group Inc., doing business as SwishHost U.S. (“SwishHost,” “we,” “our,” or “us”), is committed to providing secure, reliable, and high-performance email hosting services. This Email Hosting Acceptable Use Policy (“AUP”) outlines the guidelines and restrictions for using our email hosting services. By using our services, you agree to comply with this AUP. Violations may result in suspension or termination of your email hosting account.
1. Purpose
This AUP ensures the responsible use of SwishHost email hosting services, protects our infrastructure, and promotes a secure and efficient email environment for all users.
2. Prohibited Activities
The following activities are strictly prohibited when using SwishHost email hosting services:
2.1 Spam and Unsolicited Communications
- Sending bulk unsolicited emails (spam), including commercial promotions or advertisements.
- Using email accounts to send messages in violation of anti-spam laws, including CAN-SPAM and similar regulations.
- Operating email lists without clear and valid user consent (opt-in).
2.2 Fraudulent and Deceptive Practices
- Engaging in phishing activities to collect personal information or misrepresenting your identity.
- Creating email addresses or domains that impersonate others for fraudulent purposes.
2.3 Malicious Content
- Transmitting emails that contain viruses, malware, ransomware, or other harmful software.
- Using email accounts to distribute illegal or harmful files, including pirated software or copyrighted material without authorization.
2.4 Prohibited Content
- Sharing or promoting content that is defamatory, harassing, obscene, or abusive.
- Using email accounts for activities that violate intellectual property rights or applicable laws.
2.5 Resource Abuse
- Overloading server resources by sending excessively large attachments or high-volume emails beyond plan limits.
- Automating email sending processes using scripts, bots, or unauthorized applications.
3. Email Security Requirements
3.1 Strong Passwords
- Use strong, unique passwords for all email accounts to prevent unauthorized access.
3.2 Account Monitoring
- Monitor email accounts for suspicious activity and report unauthorized access immediately.
3.3 Spam and Virus Protection
- Regularly update and enable spam and virus filtering to reduce risks.
4. Resource Usage Limits
Email hosting plans are subject to the following usage guidelines:
- Storage Limits: Ensure total email storage remains within the limits of your hosting plan.
- Attachment Size: Respect the maximum attachment size defined in your plan.
- Bandwidth: Email bandwidth usage must comply with fair usage policies to prevent abuse.
Exceeding these limits may result in additional charges or restrictions.
5. Customer Responsibilities
As a SwishHost customer, you are responsible for:
- Ensuring your email use complies with this AUP and all applicable laws.
- Securing your email accounts and protecting them from unauthorized access.
- Maintaining a valid opt-in list for any email campaigns or mailing lists.
6. Enforcement
SwishHost reserves the right to enforce this AUP through:
- Issuing warnings for non-compliance.
- Restricting or suspending email accounts for serious or repeated violations.
- Terminating services in cases of severe or malicious abuse.
7. Reporting Violations
If you suspect a violation of this AUP, please contact us:
Provide as much detail as possible, including sender email addresses, timestamps, and message content.
8. Changes to This Policy
SwishHost may update this AUP periodically to reflect changes in our services or industry best practices. Updates will be posted on our website with the revised effective date.
9. Contact Us
For questions or concerns about this AUP, please contact us:
By using SwishHost email hosting services, you agree to comply with this AUP. Thank you for helping us maintain a secure and reliable email hosting environment.