These Terms & Conditions (“Terms”) govern the use of Hosted Email services provided by Swish World Group Inc., doing business as SwishHost U.S. (“SwishHost”). By using our Hosted Email services, you agree to these Terms, in addition to the General Terms & Conditions, Acceptable Use Policy (AUP), and any applicable Service Level Agreement (SLA).
1. Service Overview
SwishHost Hosted Email services provide secure, reliable, and scalable email solutions for personal and business communication. All plans include features such as webmail access, POP3, IMAP, SMTP, and, depending on the plan, autodiscover functionality.
2. Eligibility
To use our Hosted Email services, you must:
- Be at least 18 years old.
- Have a valid SwishHost account.
- Comply with all applicable laws and these Terms.
3. Service Features
- Email Access: Users can access email accounts via webmail, email clients (e.g., Outlook), and mobile devices using POP3, IMAP, and SMTP protocols.
- Autodiscover: Autodiscover functionality is available for Email Team and Email Office plans to streamline configuration on supported devices.
- Scalability: Plans can be adjusted to accommodate additional storage or accounts as needed.
4. Acceptable Use Policy (AUP)
In addition to the general AUP, the following specific provisions apply to Hosted Email services:
- Prohibited Activities:
- Sending spam, phishing emails, or any unsolicited bulk messages.
- Hosting or distributing malicious content, such as viruses or malware.
- Violating intellectual property rights or engaging in any unlawful activity.
- Fair Usage: Hosted Email plans are subject to fair usage policies to ensure optimal performance for all users. Excessive use beyond plan limits may result in additional charges or service restrictions.
5. Email Security
- Encryption: SwishHost implements encryption for email transmissions to enhance security.
- Spam and Virus Protection: Basic spam and virus filtering are included, but users should also maintain their own security measures, such as antivirus software.
- User Responsibility: Users are responsible for securing their account credentials and reporting any suspected unauthorized access promptly.
6. Data Backup and Retention
- Backups: SwishHost performs regular backups of email data, but restoration in all scenarios is not guaranteed.
- Retention Policies: Users must comply with data retention policies applicable to their plan. SwishHost is not responsible for data deleted due to user actions or expired retention periods.
7. Billing and Payments
- Hosted Email services are billed on a recurring basis based on the chosen plan.
- Failure to make timely payments may result in suspension or termination of services.
- Refunds, if applicable, are subject to our Refund Policy.
8. Service Availability
- SwishHost aims to provide 99.9% uptime for Hosted Email services, as detailed in the SLA.
- Scheduled maintenance or unforeseen technical issues may temporarily impact availability.
9. Termination and Suspension
SwishHost may suspend or terminate Hosted Email services for:
- Violation of these Terms, the General Terms, or the AUP.
- Non-payment of fees.
- Activities that compromise service stability or violate applicable laws.
10. Limitation of Liability
To the fullest extent permitted by law, SwishHost is not liable for:
- Loss of data, profits, or business opportunities resulting from service interruptions or misuse.
- Indirect or consequential damages related to the Hosted Email service.
11. Amendments to Terms
SwishHost reserves the right to amend these Terms at any time. Changes will be posted on our website, and continued use of the service constitutes acceptance of the updated Terms.
12. Governing Law
These Terms are governed by the laws of the State of Kentucky. Any disputes arising under these Terms shall be resolved in Kentucky courts.
13. Contact Us
If you have questions or concerns about these Terms, please contact us:
By using SwishHost Hosted Email services, you acknowledge and agree to these Terms, as well as all related policies. Thank you for choosing SwishHost U.S.!